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UNS Holdings, Inc. staff members will post periodic updates to this page and to our Usenet newsgroup usenetserver.support if we experience any unusual downtime. Our engineers are notified if there are any difficulties and will address and resolve all issues as soon as possible.
UNS Holdings, Inc. staff members are very committed to providing you seamless, reliable, quality UseNet services. If you experience any unusual difficulties while using UseNetServer.Com, please feel free to contact our tech support to answer all your questions. We provide a Reverse Traceroute Utility here which you may find useful.
We have a customer interface that allow users to select different routes to take from our network. The page will require you to login with your UseNetServer username and password.
This is intended to be a tool for users who are getting slower than expected speeds. If you are already maxing out your internet connection please do not make arbitrary route changes. Please read the disclaimer at the bottom of the routing page before selecting a new route.
Tue, 25 Nov 2008 22:01:02 GMT
We would like to inform everyone that our phones are back online. Support can once again accept phone calls. We appreciate your patience.
Tue, 25 Nov 2008 20:17:20 GMT
We are currently experiencing a problem with our phone system. If you need assistance, please submit a ticket by sending an email to support@usenetserver.com.
We apologize for the inconvenience and we hope to have this issue resolved soon.
Thu, 16 Oct 2008 17:57:08 GMT
*** This has been completed ***
We are performing emergency maintenance on one of our edge routers. You will not be able to access the signup page, your account page, or http://monitor.usenetserver.com for a few minutes. We apologize for the inconvenience.
Thank You,
Engineering
Mon, 13 Oct 2008 23:03:51 GMT
GlobalSearch is now running beta 2.0 software. We hope you enjoy the new product.
Thank You,
Engineering.
Wed, 8 Oct 2008 17:33:41 GMT
** Completed. Live chat is now available for you.
We will be doing maintenance on our live chat server on Thursday 2008-10-08 between 4:30PM and 6:00pm Eastern time. During this window, live chat support will be unavailable. If you need help during this time please use email or call us up on the telephone.
Thank You,
Engineering |
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