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UNS Holdings, Inc. staff members will post periodic updates to this page and to our Usenet newsgroup usenetserver.support if we experience any unusual downtime. Our engineers are notified if there are any difficulties and will address and resolve all issues as soon as possible.
UNS Holdings, Inc. staff members are very committed to providing you seamless, reliable, quality UseNet services. If you experience any unusual difficulties while using UseNetServer.Com, please feel free to contact our tech support to answer all your questions. We provide a Reverse Traceroute Utility here which you may find useful.
We have a customer interface that allow users to select different routes to take from our network. The page will require you to login with your UseNetServer username and password.
This is intended to be a tool for users who are getting slower than expected speeds. If you are already maxing out your internet connection please do not make arbitrary route changes. Please read the disclaimer at the bottom of the routing page before selecting a new route.
Thu, 16 Oct 2008 17:57:08 GMT
*** This has been completed ***
We are performing emergency maintenance on one of our edge routers. You will not be able to access the signup page, your account page, or http://monitor.usenetserver.com for a few minutes. We apologize for the inconvenience.
Thank You,
Engineering
Mon, 13 Oct 2008 23:03:51 GMT
GlobalSearch is now running beta 2.0 software. We hope you enjoy the new product.
Thank You,
Engineering.
Wed, 8 Oct 2008 17:33:41 GMT
** Completed. Live chat is now available for you.
We will be doing maintenance on our live chat server on Thursday 2008-10-08 between 4:30PM and 6:00pm Eastern time. During this window, live chat support will be unavailable. If you need help during this time please use email or call us up on the telephone.
Thank You,
Engineering
Tue, 30 Sep 2008 13:51:03 GMT
Just as a reminder, we have switched over to our new servers. The following has changed from the old servers:
* User names are now case sensitive.
* You MUST NOT include a realm in your login, like @usenetserver.com
* There is only one non-secure server address, news.usenetserver.com. All other host names point to this address. Using multiple servers will cause you to have too many connections. secure.usenetserver.com remains the only address for SSL traffic. If you connect to secure and news at the same time, you will get too many connection errors.
* Passwords are limited to 14 characters or less. If your password is longer, you will need to login to the website and change it.
* Article numbers have changed. If you download headers, you will need to flush/reset your cache and re-download your headers. Failure to do so may cause groups to show as incomplete or keep new articles hidden.
Tue, 23 Sep 2008 16:08:20 GMT
We will be beginning the migration to the new UseNetServer Farm today!
Below is a schedule of our planned DNS changes.
We are advising users to go ahead and move to the new service today. We
strongly urge you to do this so we can address
support concerns in a timely manner as support volume may be high during
DNS changes.
At this time customers using the secure connections will need to wait
until 9/29/08 when the DNS is changed for the new secure
service.
New Service Configuration:
Hostname: news.usenetserver.com
Ports: 119, 23, 80, 3128, 7000, 8000, 9000
!!!IMPORTANT SERVICE NOTES!!!
- Usernames no longer require realm additions (IE. bob -NOT-
bob@usenetserver.com OR bob@hsplus.usenetserver.com)
- Usernames and Passwords are now case sensitive
- Article numbers HAVE been changed. Client configuration and reset
information can be found for most common readers
at: http://mon.usenetserver.com/readersetup.html
Move Schedule:
Today (9/23/08):
east.usenetserver.com
west.usenetserver.com
chicago.usenetserver.com
test.usenetserver.com
9/24/08:
nntp9.usenetserver.com
nntp10.usenetserver.com
9/25/08:
nntp4.usenetserver.com
nntp3.usenetserver.com
9/26/08:
nntp2.usenetserver.com
hsplus.usenetserver.com
my.usenetserver.com
9/29/08:
nntp1.usenetserver.com
secure.usenetserver.com
hspsecure.usenetserver.com
9/30/08:
news.usenetserver.com
Please contact us at support@usenetserver.com if you have issues,
concerns, or any other questions regarding these moves.
Thanks,
UNS Engineering
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