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24/7 Customer Support - 1 (602) 515-0924
Customer support handles all support issues, INCLUDING BILLING.
Email Support
support@usenetserver.com. A confirmation email will be sent with a ticket ID. If you do not receive a ticket ID, your e-mail may have been classified as spam. Please contact support via chat or telephone if you do not receive a ticket ID within an hour of sending an e-mail.
Support via Live Chat
Common Errors
Q.) I received a "502 Authentication Error." What does this mean?
A.) The most common reasons for this error is an incorrect username/password. If you have a Highspeed Plus account use username@hsplus.usenetserver.com for your username. All other accounts will use just your username you signed up with. In addition to providing the wrong username or password, this may also mean that your credit card expired or your account is on hold. Remember, if you change your password, our system can take a few hours for your new password to be put in place.
Q.) I received a "400 too many connections" error. How many connections are allowed?
A.) We allow a maximum of 10 connecitons to the servers. When your newsreader tries to open too many connections to the servers, this error will result. The error usually is not too serious. Just cancel the task you are trying to start, and wait until one finishes. If you are disconnected from your ISP, or if your news reader terminates improperly, the servers may need some time to recognize that the connection is no longer active.
Q.) When I try to connect my newsreader returns with the error "10060 server not found" What does this mean?
A.) Please check the configuration of your newsreader and make sure it's configured to access news.usenetserver.com and try to connect again.
Q.) When I post, why do I receive the error "440 posting failed: header not in internet syntax"?
A.) Your posting software must use a correctly formated email address (not necessarily a valid email address).
example ("username@domain.tld")
Q.) Why did I receive a "10061 Connection Refused" error?
A.) This error indicated that the server you are connecting to has temporarily reached its connection limit. After a brief pause you should try to connect again and our load balancing hardware will connect you to an available server.
Q.) I received a "480 authentication required" error when trying to log on. What shoud I do?
A.) Your newsreader software is not configured to send your username and password. Please check your software configuration to verify that you have entered your username and password.
Q.) I received a "423 no such article" or a "430 no such article" error when downloading. What is the problem?
A.) The most common cause is that the article in question has expired and dropped off our storage system.
Q.) I have Mac OS X Tiger and my download speeds jump up and down. Is there a fix?
A. ) Apple has released the Broadband Tuner for OS X Tiger. Click here to get more information.
Q.) My download speeds are not as fast as I think they should be. Can my IP address be re-routed to a different path from UNS?
A. ) UNS provided a customer interface to select different exit paths from our network. Click here to get more information.
Q.) I hate downloading headers. Does UNS have a search engine?
A. ) UNS provides a search engine for multi-part binaries with the ability to generate NZB files. Click here to get more information.
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