3 DAYS

Unlimited Access
10 Connections
2077 Days Retention
*Encrypted SSL + 10 Additional Connections Available for Add-on
$3

1 MONTH

Unlimited Access
10 Connections
Encrypted SSL Access
2077 Days Retention
*10 Additional Connections
Available for Add-on
$14.95

3 MONTHS

Unlimited Access
10 Connections
Encrypted SSL Access
2077 Days Retention
*10 Additional Connections
Available for Add-on
$39.95
FAQ

NNTP Server Address and Ports:
Hostname: news.Usenetserver.com
Standard ports available: 119, 20, 23, 25, 3128, 7000, 8000, 9000
SSL encrypted access information

Common Errors New Headers Initial Start Up Questions New User Issues Account Changes Support Credit / Debit Pre-Authorization

Common Errors

1. I received a "502 Authentication Error." What does this mean?
The most common reason for this error is an incorrect username/password. Be sure to check your newsreader and make sure you have the current login credentials provided in your news client. If you recently updated your login details, it can take our system up to 30 minutes to have this information propagated across all servers.

Another reason for this error may be that your credit card expired or your account is on hold. You may want to log into your account at www.Usenetserver.com to check your account status.

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2. I received a "502 Maximum connections Exceeded." error. How many connections are allowed?
Our account options are broken down into 2 categories: High Speed and High Speed Plus. We allow a maximum of 10 connections for High Speed account and a maximum of 20 connections for High Speed Plus accounts. When your newsreader tries to open too many connections to the servers, this error will result. The error usually is not too serious. Just cancel the task you are trying to start, and wait until one finishes. If you are disconnected from your ISP, or if your news reader terminates improperly, the servers may need some time to recognize that the connection is no longer active.

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3. When I try to connect my newsreader returns with the error "10060 server not found" What does this mean?
Please check the configuration of your newsreader and make sure it's configured to access news.Usenetserver.com and try to connect again.

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4. When I post, why do I receive the error "440 posting failed: header not in internet syntax"?
Your posting software must use a correctly formatted email address (not necessarily a valid email address).

example ("username@domain.tld")

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5. Why did I receive a "10061 Connection Refused" error?
This error indicated that the server you are connecting to has temporarily reached its connection limit. After a brief pause you should try to connect again and our load balancing hardware will connect you to an available server.

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6. I received a "480 authentication required" error when trying to log on. What should I do?
Your newsreader software is not configured to send your username and password. All of our accounts require that you log into our servers with the correct credentials. Please check your news client's configuration to verify that you have your client using a username/password login method.

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7. I received a "423 no such article" or a "430 no such article" error when downloading. What is the problem?
If you have received this error, it means the content you are looking for does not exist. If you feel this is incorrect, please email support with the Message IDs of the content.

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8. I am experiencing slow speeds. What can I do?
To overcome slow speeds, please max out your connections to 10 and try using a different port. The following ports are available for news.Usenetserver.com:
  • 119 (default)
  • 20
  • 23
  • 25
  • 3128
  • 7000
  • 8000
  • 9000

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9. How many groups do you carry, and do you have a list?
We carry over 68000 groups. We carry all the official groups that the Internet Software Consortium have created. You can search our newsgroup list using our web based search page or you can download the current group list here.

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Initial start up questions

1. Who is Usenetserver.com?
Usenetserver.com is a product of UNS Holdings, Inc. We provide access to Usenet news groups and NNTP feeds for business and private use.

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2. How do I create an account?
We have a fully automated and secure server for signing up, which can be accessed from here.

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3. What are your terms of use?
We have a legal document explaining our terms of use. Please read it before joining our service. It can be found here.

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4. How much does the service cost?
We have broken our pricing up into a number of sections which can be viewed from the Sign-Up Page.

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5. What do you mean by "anonymity"?
At Usenetserver.com, it is our goal to keep your personal information as private as possible. Our news servers remove the X-TRACE header and NNTP-posting-host header, thereby removing where you posted from. Other users only see which server you posted from.

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6. What do you mean by "completion"?
We peer with other news providers around the world to ensure that you get the most data available. Under normal conditions we have over a 99% completion rate in our multi-part binary groups. We always have a random sample of our completion rates on our front page.

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7. What do you mean by "speed"?
Our servers are connected to the Internet with over 30 gigabits per second of connection capacity. We can handle all that Usenet can throw at us. Furthermore, we can offer all of our broadband users (cable/xDSL) unrestricted use.

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8. What do you mean by "retention"?
Retention refers to the length of time we store articles. An article posted today will stay on the system for the length our retention period and then drop off and no longer be available once that file is older than the current retention. We have over 900 Terabytes of storage for articles. As Usenet grows, we add more storage to ensure that you get the best retention possible.

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9. What is NNTP?
NNTP (Network News Transfer Protocol) is the predominant protocol used by computers (servers and clients) for managing the posts on Usenet newsgroups. NNTP replaced the original Usenet protocol, UNIX-to-UNIX Copy Protocol (UUCP), some time ago. NNTP servers manage the global network of collected Usenet newsgroups.

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10. Are there any limits on the number of downloads?
There are no limits on the amount of data you can download.

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11. Do you support SSL encrypted UseNet access?
Yes! Click here for full details.

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New User Issues

1. What port should I connect to?
Port 119 is the default NNTP port, but we support ports 23, 25, 119, 3128, 8000 and 9000. secure.Usenetserver.com only allows encrypted SSL connections on ports 443, 563, 8080.

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2. How do I contact support at Usenetserver.com?
Please check our Contacts page for all contact information.

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Account Changes and Support

1. I need to make changes to my account, how do I do this?
Visit our secure account login. To login, simply provide your username and password. From this secure server, you may view invoices and make account changes, including changing your password, credit card number, and even your personal information (e-mail address, contact numbers and mailing address).

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2. How do you charge monthly accounts?
Billings will occur on a monthly basis. For example, if you purchased your account on January 2nd, your next billing would be on February 2nd. Pro-rated refunds will not be issued on accounts. When you cancel your account, it will automatically set to close at the end of that billing period, and you will not be charged again.

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3. How do I re-activate my account?
Most re-activations can be done through our control panel. Login to the homepage or here and click the "Renew Account" link. Select the desired account type and click "Submit". For other questions or requests regarding re-activations, email support@Usenetserver.com. Please include: Your full name, email address you signed up under and login and password. This information is required to verify that the request is coming from the account holder.

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4. How do I cancel my account?
Most cancellations can be done through our control panel. Login on the homepage or here and simply click the "Cancel Account" link, from there simply verify the cancelation. For other cancellation questions or requests email our support department at support@Usenetserver.com. In order to verify that the request is coming from the account holder, please include the following: full name, email address you supplied at sign-up, username, and the last 4 digits of the credit card used to bill the account.

If you choose to cancel your account, please provide us with a reason for doing so. We value your feedback and use it to continuously improve our service!

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5. How do I get an existing newsgroup added?
Please send an email to our support department and include the name of the existing group you would like to request.

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6. How do I create a newsgroup?
Creating a newsgroups is a complex process. We have a page that will help you through it. Click here to view our How to Create a Newsgroup page.

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7. How do I change my account type?
To request a change in account type please contact support here. A customer support representative will assist you in making the change.

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8. How can I contact support?
Please direct your correspondence to support@Usenetserver.com. You can also use live chat with a representative. Click Here for Live Chat



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9. How can I traceroute my IP address?
You can trace the path from our network to your machine. Click here to see the path we are currently taking to you.

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Credit / Debit Pre-Authorization

1. What is a Pre-Authorization?
A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card. The pre-authorization is NOT a charge and you are not responsible for paying for it.

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2. What is a debit card pre-authorization hold?
When you use your debit card to conduct a credit transaction (you do not enter your PIN), the amount is placed on hold and removed from your available balance immediately. The hold is usually released approximately 72 hours after account cancelation if that cancelation takes place within the free trial period or when the transaction clears, whichever comes first. The actual length of time for the release will depend on your individual debit card.

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3. What is a credit card pre-authorization hold?
The amount is placed on hold and removed from your available credit limit immediately. The hold is usually released approximately 72 hours after account cancelation if that cancelation takes place within the free trial period or when the transaction clears, whichever comes first. The actual length of time for the release will depend on your individual credit card.

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4. What is a Paypal pre-authorization hold?
The amount is placed on hold and removed from the available credit limit on the credit card linked to your PayPal account immediately. The hold is usually released approximately 72 hours after account cancelation if that cancelation takes place within the free trial period or when the transaction clears, whichever comes first, however the hold may take up to 29 days to clear. Please check with Paypal to determine how your account will be specifically effected.

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5. How does a debit card pre-authorization differ from a credit card pre-authorization?
Because a debit card is tied to a bank account the preauthorization removes funds from the available balance immediately where as a credit card removes those funds from a credit line. Because the check card deals with cash and not credit the amount of the preauthorization will not be available to you even though it has not yet been removed from your bank account. Example: if a bank account has a $2000 balance and a $10 preauthorization has been made only $1990 will be available for access. After the preauthorization has been released the $10 will once again be available.

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6. How much is the Pre-Authorization?
We pre-authorize all credit / debit cards for the cost of a single month of the selected plan type for all accounts that are in a free trial period.

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7. When is the Credit / Debit Card Pre-Authorized?
All credit / debit cards are pre-authorized when you finalize the account creation.

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8. When does the Pre-Authorization Get Released from the Credit / Debit Card?
The hold is usually released approximately 72 hours after account cancelation if that cancelation takes place within the free trial period or when the transaction clears, whichever comes first. The actual length of time for the release will depend on your individual credit / debit card.

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9. Can the Pre-Authorization be Removed Sooner?
This again depends on your credit / debit card company. We are unable to remove pre-authorizations directly; we can only place them on. We have found that most credit/debit card companies remove the preauthorization within 72 hours of our actual charge being posted. However if your particular company does take longer and you would like to take steps to have it removed sooner, you will need to contact your lending institution.

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